Returns & Exchanges
We want you to be completely satisfied with your Native Union tech accessories, which is why we offer a 14-day return window for all items in their original, unused condition. If your purchase doesn't perfectly complement your digital lifestyle, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original retail packaging, ensuring all cables, components, and manuals are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned tech, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing