Frequently Asked Questions
Everything you need to know about our premium tech essentials.
What is the warranty period for Native Union products?
We offer a 2-year limited warranty on all products. If you register your product online, you may be eligible for a Limited Lifetime Warranty on specific charging cables.
Are your charging cables MFi certified?
Yes, all of our Lightning cables are MFi certified by Apple, ensuring they meet the highest safety and performance standards for your devices.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 14-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return request.
Do your wireless chargers work with phone cases?
Our wireless chargers are designed to work with most lightweight plastic cases up to 3mm thick. They are not compatible with cases containing metal or magnets unless specified as MagSafe compatible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.